Shipping policy
GrumpyTush partners with major international shipping companies like FedEx, SF Express, DHL, UPS, and EMS who work with local couriers - allowing us to ship direct to your door and proudly offer free world-wide shipping.
You will be charged when your order is placed, and all payments are subject to verification and approval before shipping and may take several days to process. To help fight credit card fraud, orders with incorrect billing information or requiring additional verification may be delayed and/or cancelled.
Shipping Process
Due to high demand, please allow up to 3 weeks (15 business days) for your order to be processed and shipped to our carrier's sort facility. Some items may take longer especially around major holidays, or if your order includes popular items experiencing stock availability issues.
Once your order has begun processing through our shipping department we are unable to make any changes (including address changes). We will only ship to the address provided at check-out.
We only ship during business days and do not ship on Saturdays, Sundays or holidays. Once your order has shipped, you will receive a Shipping Confirmation email.
For orders with multiple items, products may be shipped separately and received on different dates due to the difference in manufacturing partners' locations.
Tracking
All orders are processed with tracking numbers. You will receive an email with the tracking number when your order is dispatched to the carrier's sort facility.
For some shipping companies, it can take several days for the tracking information to update in the system. If your order shipped more than 5 business days ago and there is still no information on your tracking number, please contact us.
Deliveries
Shipping time varies by country or region. Specific delivery dates are not provided nor guaranteed. These are our estimates for your reference:
| Location | *Estimated Shipping Time |
|---|---|
| United States | Estimated 7-14 business days |
| Canada, Europe | Estimated 10-14 business days |
| Australia, New Zealand | Estimated 10-21 business days |
| Mexico, Central America, South America | Estimated 15-30 business days |
| Rest of the world | Estimated 10-30 business days |
*Note: The days listed above are only estimates in business/working days and do not include our processing time of up to 3 weeks (15 business days).
While we will do all that we can to make sure your order is delivered on time, GrumpyTush cannot be held responsible for conditions beyond our control such as required postal or customs clearance procedures, holidays, severe weather, labor disputes, protests, etc. and these interruptions can cause delays beyond our original delivery estimates.
Duties, Taxes, and Other Fees:
International shipments may be subject to import taxes, duties and/or customs clearance fees, which are levied once a shipment reaches the recipient's country. These fees are the sole responsibility of the recipient. GrumpyTush has no control over these charges, nor can GrumpyTush predict what they may be. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred.
Customs policies vary widely by country. If you have questions we recommend that you contact your local customs office for more information.
Lost or Stolen Packages
Once we transfer products to the carrier, title and risk of loss passes to you. We are not responsible for packages lost or stolen after carrier handover, unless the optional Shipping Protection add-on was purchased with the order, in which case the terms in our Refund Policy apply.
All shipping and delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Damage claims are handled under our Refund Policy.
Wrong Address Disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct before submitting an order. We start working on your order immediately, so we are unable to make any changes to an order after it has been placed. If the order has already been processed through our shipping department, we cannot retrieve it for an address change.
Feedback
We would love to hear your feedback, questions, or any concerns. Please feel free to email us at grumpytush@outlook.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.
Packaging: Orders are shipped in simple protective packaging. Any boxed or branded packaging shown in our marketing, social media, or product imagery is for illustrative and branding purposes only and is not included with the product.